top of page

Privacy Policy

At flowertelling, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website or use our services.

1. Information We Collect
We may collect the following types of personal data:

Contact Information: Name, email address, phone number, and address, when you place an order or contact us.
Payment Information: Credit card details or bank account information for processing payments.
Browsing Information: Information about your visit to our website, such as IP address, browser type, and pages visited, collected through cookies or similar tracking technologies.

2. How We Use Your Information
We use your personal data for the following purposes:

Order Fulfillment: To process and deliver your orders, including sending confirmation emails and contacting you if needed.
Customer Service: To respond to your inquiries, requests, or concerns.
Payment Processing: To securely process your payments.
Marketing Communications: To send you promotional materials and updates if you have opted in to receive them. You can unsubscribe at any time.
Website Improvement: To analyze usage trends and improve our website and services.

3. Legal Basis for Processing
We process your personal data under the following legal bases:

Performance of a Contract: We use your data to fulfill orders and provide the services you have requested.
Legitimate Interest: We use your data to improve our services and maintain customer relationships.
Consent: For sending marketing communications, we rely on your consent, which you can withdraw at any time.

4. How We Protect Your Data
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. Payment information is processed securely using industry-standard encryption.
 

5. Data Sharing and Disclosure
We do not sell or rent your personal data. However, we may share your information with trusted third parties for the following reasons:

Service Providers: To facilitate order processing, payments, and deliveries.
Legal Obligations: If required by law, we may disclose your information to comply with legal requests or defend against legal claims.

6. International Data Transfers
As we operate in the Netherlands, your personal data may be transferred and stored outside your country of residence. In such cases, we ensure appropriate safeguards are in place to protect your data, in line with GDPR requirements.
 

7. Cookies
Our website uses cookies to enhance your browsing experience. You can control the use of cookies through your browser settings.
 

8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
 

9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us.

6/10/2024

Get in Touch

Flowertelling
Rotterdam The Netherlands

KVK: 94336105 
BTW: NL005077569B10

0653237532​flowertelling1@gmail.com

  • Instagram

Thanks for submitting!

bottom of page